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.al-diff-note{color:var(--ink-soft);font-style:italic}.al-fields{gap:4px;margin:0;font-size:12.5px;display:grid}.al-fields>div{grid-template-columns:minmax(110px,40%) minmax(0,1fr);gap:8px;display:grid}.al-fields dt{color:var(--ink-soft)}.al-fields dd{color:var(--ink);overflow-wrap:anywhere;margin:0}.al-detail-route{color:var(--ink-soft);grid-column:1/-1;margin:0;font-size:11.5px}.bk-inline-link{color:var(--primary);font-weight:600;text-decoration:none}.bk-inline-link:hover{text-decoration:underline}.db-table.sp-table{min-width:1040px}.sp-table tbody tr{cursor:default}.sp-ticket-cell{max-width:380px}.sp-preview{-webkit-line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.sp-person{color:var(--primary)}.sp-waiting{color:var(--db-warning);font-weight:600}.sp-priority{color:var(--ink-soft);margin-left:8px;font-size:12px;font-weight:600;display:inline-block}td .sp-priority{margin:3px 0 0;display:block}.sp-priority.is-warn{color:var(--db-warning)}.sp-priority.is-bad{color:var(--db-critical)}.sp-ref{color:var(--ink-soft);font-family:var(--db-figure);font-size:.8em;font-weight:500}.sp-layout{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:16px;display:grid}.sp-main,.sp-side{gap:16px;min-width:0;display:grid}@media (max-width:1100px){.sp-layout{grid-template-columns:minmax(0,1fr)}}.sp-thread{background:var(--surface-soft);gap:10px;max-height:560px;padding:16px;display:grid;overflow-y:auto}.sp-msg{border:1px solid var(--db-line);background:var(--surface);border-radius:10px;max-width:min(560px,88%);padding:10px 12px}.sp-msg.is-staff{background:#eef0fb;border-color:#141e7824;justify-self:end}.sp-msg.is-note{background:#fff7e6;border-color:#d9770659}.sp-msg header{justify-content:space-between;align-items:baseline;gap:12px;margin-bottom:4px;display:flex}.sp-msg header strong{color:var(--ink);font-size:12.5px}.sp-msg header span{color:var(--ink-soft);white-space:nowrap;font-size:11.5px}.sp-msg p{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:13.5px;line-height:1.5}.sp-note-tag{color:var(--db-warning);margin-bottom:4px;font-size:11.5px;font-weight:600;display:block}.sp-event{color:var(--ink-soft);text-align:center;justify-self:center;margin:2px 0;font-size:12px}.sp-event.is-internal{color:var(--db-idle)}.sp-composer{border-top:1px solid var(--db-line);gap:10px;padding:14px 16px 16px;display:grid}.sp-composer.is-note .pp-textarea{background:#fffbf2;border-color:#d9770673}.sp-composer-modes{border:1px solid var(--db-line);background:var(--surface-soft);border-radius:8px;justify-self:start;gap:2px;padding:2px;display:inline-flex}.sp-composer-foot{flex-wrap:wrap;align-items:flex-end;gap:10px 14px;display:flex}.sp-composer-foot .primary-button{margin-left:auto}.sp-after{min-width:190px}.sp-composer-hint{color:var(--ink-soft);font-size:12px}.sp-card{justify-items:start;gap:8px;padding:14px 16px 16px;display:grid}.sp-fields{justify-items:stretch}.sp-person-name{color:var(--ink);font-size:15px}.sp-phone{color:var(--primary);align-items:center;gap:6px;font-size:13px;font-weight:600;text-decoration:none;display:inline-flex}.sp-other{padding-left:0}.sp-route{overflow-wrap:anywhere}.sp-quiet{margin:0}.sp-times{gap:4px;margin:4px 0 0;font-size:12.5px;display:grid}.sp-times>div{justify-content:space-between;gap:8px;display:flex}.sp-times dt{color:var(--ink-soft)}.sp-times dd{color:var(--ink);text-align:right;margin:0}.sp-find{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.sp-find .bk-search{flex:260px}.sp-results{border:1px solid var(--db-line);border-radius:8px;flex:100%}.sp-chosen{border:1px solid var(--db-line);background:var(--surface-soft);border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.sp-chosen>span{gap:2px;display:grid}.sp-topics{flex-wrap:wrap;gap:8px;display:flex}.sp-topic{border:1px solid var(--db-line);background:var(--surface);color:var(--ink);cursor:pointer;border-radius:999px;align-items:center;padding:7px 12px;font-size:13px;display:inline-flex}.sp-topic input{opacity:0;pointer-events:none;position:absolute}.sp-topic.is-selected{border-color:var(--primary);color:var(--primary);background:#eef0fb;font-weight:600}.sp-topic:focus-within{outline:2px solid var(--primary);outline-offset:2px}.sp-check{color:var(--ink);align-items:center;gap:8px;font-size:13px;display:inline-flex}.sp-check input{width:auto}.sp-fieldset{border:0;gap:16px;min-width:0;margin:0;padding:0;display:grid}.sp-ways{color:var(--ink);gap:8px;margin:0;padding:0;font-size:13px;list-style:none;display:grid}.sp-ways li{align-items:center;gap:8px;display:flex}.sp-live{color:var(--ink-soft);align-items:center;gap:5px;display:inline-flex}.sp-live:before{background:var(--db-idle);content:"";border-radius:50%;width:7px;height:7px}.sp-live.is-live{color:var(--db-good);font-weight:600}.sp-live.is-live:before{background:var(--db-good)}.sp-seen{color:var(--ink-soft);justify-self:end;margin:-4px 2px 0;font-size:11.5px}.sp-typing{border:1px solid var(--db-line);background:var(--surface);color:var(--ink-soft);border-radius:10px;justify-self:start;align-items:center;gap:8px;margin:0;padding:7px 12px;font-size:12.5px;display:inline-flex}.sp-typing-dots{gap:3px;display:inline-flex}.sp-typing-dots span{background:var(--ink-soft);border-radius:50%;width:5px;height:5px;animation:1.2s ease-in-out infinite sp-typing}.sp-typing-dots span:nth-child(2){animation-delay:.15s}.sp-typing-dots span:nth-child(3){animation-delay:.3s}@keyframes sp-typing{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}@media (prefers-reduced-motion:reduce){.sp-typing-dots span{animation:none}}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}